Privacy Policy

Introduction

At Srizelonthapix, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our sportswear styling services.

Information We Collect

We collect various types of information to provide you with personalised sportswear styling services:

Personal Information:

• Contact details such as name, email address, and phone number
• Billing and shipping addresses for payment processing
• Payment information for service bookings
• Communication records from consultations and follow-ups

Style and Preference Information:

• Style preferences and body measurements for personalised styling
• Photos of your current athletic wardrobe for assessment
• Fitness goals and activity preferences
• Brand preferences and shopping habits

Technical Information:

• IP address and device information
• Browser type and version
• Website usage data and analytics
• Cookie identifiers

Behavioral Information:

• Pages visited and time spent on our website
• Interactions with our services and content
• Response to marketing communications

How We Use Your Information

We use your personal information for the following purposes:

• Provide personalised sportswear styling recommendations and consultations
• Schedule and conduct styling sessions
• Process payments and manage your account
• Communicate with you about our services, appointments, and updates
• Send style tips and recommendations via email with your consent
• Improve our styling services based on client feedback
• Analyse website usage to enhance user experience
• Comply with legal obligations and respond to legal requests
• Prevent fraud and ensure the security of our services

Legal Basis for Data Processing

Under the General Data Protection Regulation (GDPR) and Australian privacy laws, we process your personal data based on the following legal grounds:

• Consent: When you have given clear consent for us to process your personal data for specific purposes, such as marketing communications or optional data collection
• Contract Performance: When processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract, such as providing styling services
• Legitimate Interests: When processing is necessary for our legitimate interests, such as improving our services, website analytics, and preventing fraud, provided these interests are not overridden by your privacy rights
• Legal Obligations: When processing is necessary for compliance with legal obligations, such as tax requirements or responding to legal requests

You have the right to withdraw your consent at any time where we rely on consent as the legal basis for processing. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.

Transfer and Disclosure to Third Parties

We may share your personal information with third parties in the following circumstances:

Service Providers:

• Payment processors to handle transaction processing securely
• Email service providers to send communications on our behalf
• Cloud storage providers for secure data storage
• Website hosting and analytics services

Business Partners:

• Sportswear brands and retailers for product recommendations (with your explicit consent)
• Marketing partners for promotional activities (only with your consent)

Legal Requirements:

• Government authorities when required by law or in response to valid legal requests
• Law enforcement agencies to comply with legal obligations
• Courts or tribunals in connection with legal proceedings

Business Transfers:

• In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International Data Transfer

Your personal information may be transferred to, and stored at, destinations outside Australia, including countries that may have different data protection laws than those in your country of residence. This may occur when:

• Our service providers or business partners are located outside Australia
• We use cloud-based services with servers located internationally
• Third-party analytics or advertising services operate globally

When we transfer your personal information internationally, we take appropriate safeguards to ensure your data is protected. These safeguards include:

• Transferring data only to countries that provide adequate levels of data protection
• Using standard contractual clauses approved by data protection authorities
• Implementing additional security measures and encryption
• Ensuring third parties are bound by appropriate data protection agreements

By using our services, you consent to the transfer of your information to countries outside Australia. If you would like more information about the specific mechanisms used to transfer your data, please contact us.

Data Protection

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection and privacy
• Limited access to personal data on a need-to-know basis
• Secure data storage and backup systems

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

Your data is stored securely and accessed only by authorised personnel who need it to provide our styling services. All staff members are bound by confidentiality obligations.

Data Retention Periods

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are determined based on the following criteria:

• Active Client Data: We retain your personal information while you are an active client and for a period of three years after your last interaction with our services
• Financial Records: Payment and transaction information is retained for seven years to comply with tax and accounting obligations
• Marketing Consent: Marketing preferences and consent records are retained until you withdraw consent or for three years of inactivity
• Legal Requirements: Information may be retained longer if required by applicable laws, regulations, or legal proceedings
• Dispute Resolution: Information related to disputes or complaints may be retained until the matter is fully resolved

After the retention period expires, we will securely delete or anonymise your personal information in accordance with our data destruction procedures. If you request deletion of your data, we will comply with your request subject to any legal obligations to retain certain information.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately.

If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information from our systems as soon as possible.

For individuals between 18 and 21, we may require additional verification or parental consent depending on the nature of the services requested. We encourage parents and guardians to monitor their children's online activities and to help enforce our Privacy Policy by instructing their children never to provide personal information without their permission.

Use of Third-Party Services

We use various third-party services that may process your personal information. These services include:

Google Services:

• Google Analytics: We use Google Analytics to analyse website usage and visitor behavior. Google Analytics collects information such as pages visited, time spent on pages, and traffic sources. This service may use cookies and similar technologies. For more information, please review Google's Privacy Policy at https://policies.google.com/privacy
• Google Ads Conversion Tracking: We may use Google Ads to track conversions and measure the effectiveness of our advertising campaigns. This service uses cookies to track user interactions with our ads. For more information, visit https://policies.google.com/technologies/ads
• Google Ads Remarketing: We may use remarketing to show you relevant ads based on your previous visits to our website. This involves the use of cookies to track your browsing behavior. You can opt out of Google's use of cookies by visiting Google's Ad Settings
• Google Maps API: We use Google Maps to display location information and provide mapping services on our contact page. When you interact with Google Maps, Google may collect information about your location and device. For more information, see Google's Privacy Policy

These third-party services have their own privacy policies and terms of service. We encourage you to review their policies to understand how they collect, use, and protect your information. We are not responsible for the privacy practices of these third-party services.

Use of Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. Cookies are small text files stored on your device when you visit our website.

For detailed information about the types of cookies we use, their purposes, and how to manage them, please refer to our Cookie Policy.

Your Rights

You have the following rights regarding your personal information:

• Right of Access: You have the right to request access to your personal information and receive a copy of the data we hold about you
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information
• Right to Erasure: You have the right to request deletion of your personal information under certain circumstances, such as when the data is no longer necessary for the purposes it was collected
• Right to Restrict Processing: You have the right to request restriction of processing of your personal information in certain situations, such as when you contest the accuracy of the data or object to processing
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller
• Right to Object: You have the right to object to processing of your personal information based on legitimate interests or for direct marketing purposes
• Right to Withdraw Consent: Where we rely on consent as the legal basis for processing, you have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal

To exercise any of these rights, please contact us at service@srizelonthapix.world. We will respond to your request within one month, though this period may be extended by two further months if necessary, taking into account the complexity and number of requests. We may require verification of your identity before processing your request.

If you believe that we have not handled your request appropriately, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

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